ToolTime is a Software-as-a-Service solution that helps craftsmen tackle all administrative tasks of their business.
Our purpose is to make their lives easier and more effective.
We offer a clear tool that covers all work steps in craft businesses, from customer enquiries to invoicing and everything can be carried out quickly and easily.
Our team is based in Berlin and builds a solution that combines the advantages of modern software with a deep understanding of the craft business. We are supported by renowned investors from the industry who have accompanied us from the very beginning.
At the moment we are around 20 people from very different backgrounds and nationalities and the company language is English.
Join us to be part of this amazing journey!
User Research Working Student (m/f/d)
ToolTime is the digital home for craftsmen businesses. Our goal is to free craftsmen from cumbersome paperwork and last-century software. ToolTime is a venture built by BCG Digital Ventures together with two strong investors with in-depth industry expertise. As User Research Working Student (m/f/d) at ToolTime, you will help us to continuously put user needs first and build empathy among the team. Being part of a small and fast-paced product team, you will shape the product development process through the user insights you generate from your research.
Work closely with our interdisciplinary feature teams of designers, engineers and product managers to define research objectives and adequate research methods
Formulate research hypotheses and assumptions that serve as a basis to build prototypes for user testing and validation
Recruit research participants according to target group criteria and organize testing sessions with them
Set up research concepts and conduct user studies that will create critical insights and help to identify future opportunity areas based on the main pain points
Bring the voice of the user to live through research artifacts, user journeys, behavioral archetypes and other techniques
Help to build up a user panel with potential research participants for regular testing sessions in our office
You are currently enrolled as a student in Human Factors, Human-Computer Interaction, Usability Engineering, Psychology, User Experience Design or a similar field
You have experience applying different research methods, such as for example user interviews, contextual inquiries, card sorting, competitor analysis, focus groups, screening, survey design and other methods
You are fluent in German since our users are mainly german-speaking
You have strong communication skills to present insights and research findings in an engaging way and build empathy among the team
You are a good conversation starter and know about active listening techniques
What we offer:
Support and coaching from experienced professionals
Open feedback culture and a strong focus on personal development
No bullshit, data-driven decision making
Freedom and responsibility, take ownership from day one
Ability to impact the future direction of a new, fast-growing startup
A highly motivated, international and growing team