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An­ge­bot 71 von 149 vom 01.08.2018, 12:55

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Audi­ble GmbH

Audi­ble GmbH, an Ama­zon com­pany, is the lea­ding pro­vi­der of pre­mium digi­tal spo­ken audio infor­ma­tion and enter­tain­ment on the inter­net, offe­ring cust­o­m­ers a new way to enhance and enrich their lives every day. Audi­ble’s con­tent offe­ring com­pri­ses more than 200,000 audio­books and audio plays from 800 publis­hers. Tit­les down­loa­ded from Audi­ble are com­pa­ti­ble with hund­reds of mobile devices, inclu­ding the iPhone and Android smart­pho­nes. Audi­ble is also the pree­mi­nent pro­vi­der of spo­ken-word audio pro­ducts for Apple’s iTu­nes® Store.

Cust­o­mer Care Back Office Admi­nis­tra­tor (m/f)

Cust­o­mer Care | Ber­lin, BE, DE | Job ID: 672475

Work­ing field:

Hey – there’s a revolu­tion going on! A revolu­tion in digital enter­tain­ment. Every day mil­lions of people around the world choose to be more thought­fully enter­tained, informed and edu­cated by listen­ing to fas­cin­at­ing stor­ies and all forms of fic­tional and non-fic­tional con­tent on their smart­phones and other mobile devices.

Based in Ber­lin, Aud­ible GmbH is look­ing for a Cus­tomer Care Back Office Admin­is­trator (m/f) with focus on Ger­man mar­ket­place. Put aside your exper­i­ences or per­cep­tions of cus­tomer ser­vice; Aud­ible takes Cus­tomer Care to a new level. We’re ded­ic­ated to cre­at­ing unfor­get­table exper­i­ences with a focus on exceed­ing expect­a­tions with every con­tact and decreas­ing cus­tomer effort.

This pos­i­tion is ini­tially open through a con­tract role last­ing 6 months.

Main Respons­ib­il­it­ies:
  • Provide 3rd level Cus­tomer Sup­port via ticket sys­tem.
  • Man­age cus­tomer inquir­ies via fax and postal let­ters.
  • Sup­port our 1st level ser­vice using addi­tional research skills and tools.
  • Sup­port the team in bug test­ing (both audio and tech­nical).
  • Sup­port the team man­aging con­tent requests from cus­tom­ers.
  • Per­form eval­u­ations of cus­tomer con­tacts in line with our qual­ity stand­ards.

Require­ments:

Basic Qual­i­fic­a­tions:
  • First exper­i­ence in Cus­tomer Ser­vice.
  • Flu­ency in Ger­man, advanced skills in Eng­lish, both writ­ten and spoken
  • Flex­ible, pro­act­ive and pos­it­ive per­son­al­ity with a “can-do” atti­tude.
  • Abil­ity to pay atten­tion to detail while keep­ing the big­ger pic­ture in mind.
  • Good time man­age­ment and organ­iz­a­tional skills.
  • Abil­ity to per­form and thrive in a fast paced and chan­ging envir­on­ment.
  • Must be a team player who is self-motiv­ated, has a sense of urgency and has the abil­ity to multi-task.

Pre­ferred Qual­i­fic­a­tions:
  • Self-starter cap­able to tak­ing ini­ti­at­ive and work­ing with min­imal dir­ec­tion.
  • Solid under­stand­ing of oper­a­tional pro­cesses such as Know­ledge Man­age­ment, Qual­ity Assur­ance, etc.

Sounds inter­est­ing? If you are look­ing for a new chal­lenge in an innov­at­ive com­pany, where you will have the oppor­tun­ity to shape and influ­ence the busi­ness with the res­ults of your work, where you will be sur­roun­ded by an engaged and fun team, Aud­ible is your next stop! Do not hes­it­ate to send us your applic­a­tion with all details together with your cover let­ter.